Complaint Handling
How to launch a complaint
If you are dissatisfied with a service provided by us, you should in the first instance consider speaking directly with the staff member/s you have been dealing with. If you are uncomfortable with this or the relevant staff member is unable to address your concerns, you can lodge a complaint with us in one of the following ways:
- Complete a complaint form provided below, or:
- Telephone. Call our 24-hour contact centre: 0794589905
- Email. Send us a message at [email protected]
- Face to face: Visit any of our branches/centres close to you and speak to an agent.
Our Partners
About Us
Shimin Insurance Agency is licensed to carry out insurance business as an intermediary and has its headquarters at Co-op House along Haile Selassie Street, Nairobi. Through establishing partnerships with various reputable insurance companies in the industry, the Agency has developed a full banquet of innovative insurance products and services that address the insurable needs of our customers and offers these services from across our branches in Kenya.
Our Products
- Insurance Premium Financing
- Motor Vehicle Insurance
- Agriculture Insurance
- Student Accident Cover
- Group Personal Accident
- Domestic Package
- Public Liability
- Product Liability
- Directors Liability
- Professional Indemnity
- Machinery Breakdown
- Fire and Special perils
- Travel Insurance
- Marine Insurance
- Medical Insurance
- Trade Insurance